How does the claim process work, and what can I do to help with the processing of my claim?
You can start your claim here. The claim process will involve the following interactions: Telling us about the incident that caused your claim Specifying the financial loss you want reimbursed Providing evidence of the incident and the relevant losses to support your claim Once submitted, a claims analyst promptly assesses your claim, determines whether it […]
Does battleface cover for war and terrorism?
No, there is no cover for losses incurred from war (whether declared or not), act of war, act of foreign enemy, invasion, civil war, rebellion, revolution, insurrection, military or usurped power. There is no cover for losses incurred from an act or threat of terrorism.
Does battleface cover trips to areas where government has advised against travel?
No, there is no cover for losses incurred from any government prohibition, regulation, sanction or intervention, including border closures, for you or a member of your travelling party. This includes losses incurred from travelling to, planning to travel to or choosing to remain in, a country or region that, prior to your arrival, a ‘do […]
Does battleface cover for COVID-19?
Yes. battleface travel insurance includes cover as standard for medical expenses caused by or resulting from COVID-19. battleface travel insurance includes optional cover for Cancellation and Trip Interruption. If selected, this option extends cover to events caused by or resulting from COVID-19. Claims will be paid up to the amount shown in your Certificate of […]
Can I see policy documents prior to purchase?
You can easily find relevant policy documents, policies and other relevant details on our products and services on our website, or directly through our Customer Library. Your Certificate of Insurance and Product Disclosure Statement will be sent directly to your nominated email address following the purchase of your policy.