What should I do if my travel dates or trip cost change?
Contact our team as soon as you know about these changes,– we can quickly and easily update your plan.
What if my flight is cancelled?
Again, it depends. Oftentimes if the cancellation is due to problems with the airline, such as staffing shortages, they are responsible for rebooking you and covering any expenses you incur. If it’s due to something like a hurricane, there could be coverage under Trip Cancellation, Trip Interruption, Trip Delay or even Missed Connection. As with […]
What should I do if my flight is delayed?
The best answer we can give you is “it depends” – when the delay occurs during your trip, how long the delay is, and why you were delayed. Different coverages could apply, and there may be different covered reasons and time frames for each coverage. We recommend two things: Document as much as possible, including […]
When does my coverage begin and end for Trip Cancellation? How about Trip Interruption?
Your Trip Cancellation coverage starts at 12:01 AM the day after you purchase your plan and ends the earlier of: when you cancel your trip, or 11:59 PM the day before your trip departure. Trip Interruption coverage begins on the later of: 12:01 AM on your scheduled departure date, or the date and time you actually start the trip. […]
How should I split up the trip cost for multiple people traveling together? (applicable to single-trip plans only)
We recommend, as much as possible, that you enter the accurate trip cost for each person. This can prevent problems at claim time. For a family traveling together, you may split the cost evenly among all parties, especially if you are traveling with minor children. However, even in that scenario, we’d recommend entering accurate trip […]
What’s the difference between Trip Cancellation, Trip Interruption and Trip Delay?
Trip Cancellation covers you before your trip starts, in the event you have to cancel your trip for a covered reason. A high percentage of claims we receive are due to Trip Cancellation, which speaks to the importance of this coverage. Trip Interruption covers you during your trip, in the event you have to return home due to a […]
What’s the difference between the Single-Trip Discovery, Scout and Multi-Trip Annual plans?
Single-Trip Discovery is completely customizable and allows you to mix and match coverages depending on your own needs. You only pay for what you need and want. The Discovery plan gives you the ultimate in flexibility and customization, allowing you to craft a benefit package just for you. Discovery also includes benefits not available on […]
Can I see plan documents prior to purchase?
Sure! Just check out our Customer Library to see the plan applicable to your state.
Am I able to purchase a battleface plan while I’m on a trip?
In a word, no. battleface single-trip Discovery plans for US residents may be purchased up to the day before departure, but may not be purchased while actually on a trip. For Multi-Trip Annual plans, US residents are allowed to select the plan effective date, starting the day after purchase and up to 180 days into […]