What is the Insurance Product Information Document (IPID)?
Our two-page IPID summarises key information about your policy. It highlights some of the significant exclusions and restrictions, to ensure they have been brought to your attention before you buy. For the full wording, please refer to your policy document here.
What is excess (deductible)? Can I change it?
Policy excess is an amount you have to pay towards making a claim. You can change the excess value before you complete the purchase your policy.
How much does it cost?
The cost can vary based upon your age, destination, chosen limits and trip length.
“Here’s my situation…will it be covered?”
It’s hard for us to give definitive answers to hypothetical situations because one small detail in the situation can change everything. That said, we’ll do our best to answer your questions, or at least help you understand the policy language and how it might apply to various situations.
How does the claim process work, and what can I do to help with the processing of my claim?
Filing a claim essentially involves completing a claim form. The claim form is a questionnaire meant to help you achieve the following: Tell us about the incident that caused your claim Specify the financial loss you want reimbursed Provide evidence of the incident to support your claim Once submitted, your claim is promptly assessed by […]
Does battleface cover for war and terrorism?
Yes, as long as you are not actively participating in war or terrorism. Terrorist activity has increased in frequency and severity over the last two decades. With battleface, travellers can rest easy knowing they are covered in the event of a terrorist attack.
Does battleface cover trips to areas where government has advised against travel?
Yes. We provide full benefits, up to the policy limits, for destinations worldwide including countries under the government all but essential and non-essential travel advisories. This includes areas affected by COVID-19.
Does battleface cover for COVID-19?
Yes, our benefits include cover for cancellation, curtailment, quarantine and medical expenses caused by or resulting from COVID-19 for travellers up to and including age 65.
Can I see plan documents prior to purchase?
Sure! Just check out our Customer Library to see the plan applicable to your state.
Who are your distribution partners?
We work with companies across tech, insurance, travel and finance industries. Our underwriting team has the ability to custom build products for our partners and their customers.